Making your Payment

We can accept most forms of payment, Credit Card, Debit Card, Cheque etc. Please contact us prior to making payment by any unusual method to avoid any problems.

How to Contact Us

A full set of contact details is included on our Contact Page including a simple form for you to use to email us.

Shipping and Handling

Bicycles will be charged at £15 carriage and accessories at £5 carriage, please check when you order a product , you can change at any time

Your Security and Credit Card Security

We value your security and as such have done our utmost to ensure that none of your personal information is at risk while you are visiting our site.



Credit Card Security: If you enter your payment details into our shopping system, you can be assured that those details are secure. Our site uses 128bit encryption and our secure shopping area is hosted by one of the country's leading secure server providors.

VAT

All prices quoted on this website include VAT at the UK rate of 17.5%

Your privacy

For specific information regarding our privacy policy, please refer to the Privacy Policy page

Back Orders

If the item(s) you select is unavailable, we will do our best to contact you to inform you of the delay and any likely length of that delay. At this point you will have the option to cancel your order. If we fail to meet our estimated delivery date, you will be under no obligation to complete the transaction.

If you wish to complain.

In the unlikely event that you need to make a complaint, please contact us by whatever means suits you best.

Returns

Please contact us first before returning goods. We guarantee to replace or refund faulty products upon reciept and inspection of goods within a period of 12 months from purchase date. We will replace or refund goods which don't fit or are unsuitable if and only if the goods are unused and are in a saleable condition. In this instance you are solely responsible for the cost of return delivery to us AND the cost of delivery for the replacement item. Under UK law, UK consumers have the right to return to us any goods for a full refund of the purchase price of the goods within a period of 7 (seven) working days from the point of delivery. If you wish to exercise this right, please inform us in advance. The costs of return shipping are at your expense and no refund will be issued for the cost of sending the goods to you in the first instance. Goods must be returned unused and in the same condition and when they left our premises. You are legally obliged to ensure adequate security of the goods until received by us, and it is therefore recommended that they be returned using a "signed for" and "insured" service.

Transit Damaged Returns

Please check goods thoroughly before signing to say that you have received them in good condition. The carrier will inevitably try to rush you. Just ignore them and make a simple check for transit damage. This is very important as we claim from the carriers if ever they are responsible for such damage. Do not amend the signature sheet in any way. We will not accept any claim for goods signed unchecked Please note if you declare that you have received your item in good condition, it is difficult later claim that your bicycle was in fact damaged in transit. If you do receive a bicycle which on inspection is unacceptably and substantially, damaged, refuse delivery of it. Do not sign for it and contact us immediately giving a clear reason for refusal. We can then arrange for a replacement bicycle to be sent out to you as soon as we receive and inspect the returned bicycle. You will not be charged for this unless the goods are found on inspection to be undamaged.